Date	Title	Speaker	Summary
28-Feb-13	Creating Killer GUIs in SBM	Ryan Cook	RECORDED: Serena SBM Solution Expert, Ryan Cook, demonstrates how to create simple, yet powerful workflows, GUIs and forms using SBM's latest functionality.
28-Mar-13	Getting Business Metrics out of Your SBM-Powered Solutions	Vinoo Nedungadan	Are you making full use of the reports available with your SBM-powered solutions? Is there more that you could be doing? During this session, product experts will demonstrate how to apply advanced reporting techniques to current and historical data for better auditability, visibility and control.
25-Apr-13	Intermediate SBM Orchestrations and Integrations: Design	Tim Buss	SBM product architects will provide an in-depth understanding of how to design orchestrations, maximize the full potential of web services, the REST widget and other integration capabilities. Using SSO with orchestrations and the SBMproxy filter will be covered. We recommend that you attend this session prior to the "Advanced SBM Orchestration and Integration" session.
30-May-13	SBM-Powered Solutions: Understanding the Underlying Architecture	Arun Vijayakumar	To truly understand a system, you need to start with a basic understanding of the underlying architecture. In this session, Serena product experts will explore the components that make up these SBM-powered solutions: Serena Service Manager, Serena Release Manager, Serena Development Manager and Serena Requirements Manager.
27-Jun-13	SBM-Powered Solutions: Improving Performance and Scalability	Pete Dohner	Tips and tricks for improving the performance of your SBM-based solutions! Product development experts will demonstrate how to carry out easy diagnostics for quick wins, along with approaches to clustering and load balancing that will significantly improve the scalability and performance of your SBM-based systems.
25-Jul-13	Methodologies and Best Practices for Developing SBM-Powered Solutions	Tom Clement	In this session, Serena's solution experts will share methodologies and best practices that they've honed over the years to help you rapidly develop and roll out world class applications using SBM.
29-Aug-13	Advanced SBM Orchestrations and Integrations: Testing and Debugging	Tim Buss	In this master class on orchestrations and integrations, Serena's product architects will delve into approaches to testing and debugging orchestrations and share best practices to help you successfully move these orchestrations across environments. Using soapUI and common logger best practices will be discussed. We recommended that you attend the "Intermediate SBM Orchestrations and Integrations" session prior to this session.
26-Sep-13	SBM-Powered Solutions: Making Configurations and Upgrades Easy	Ryan Cook	It is important with any software to be able to benefit from new features and capabilities as new versions are released. This session will cover the ease of upgrading the underlying technology for SBM-powered solutions and discuss how to incorporate changes in new versions of solutions into those that you have already implemented. Best practices around process and form design will also be discussed.
24-Oct-13	Scaling Your SBM-Powered Solutions	Brian Rosenberger	As you add more users and increase activity or data volumes, it is important to ensure that your SBM-powered system is designed to scale. Serena experts will offer recommendations and share experiences to help you perform your own health checks.
21-Nov-13	SBM-Powered Solutions: Mastering Service Level Management	Jackie Gilmour	During this session, you will learn how to define and associate service level agreements with your process-based services and set up notifications and trigger corrective action when Service Level Agreements (SLAs) are at risk of being violated.
19-Dec-13	30 Days to an IT Makeover at Serena Using Serena Request Center with SBM	Arron Privatsky	Learn how Serena's IT team rolled out a centralized service request center that showcases 90 business and IT services to 800 employees in just 4 weeks. The team will discuss how they have been able to combine the power of Serena Request Center with SBM and Serena Service Manager to deliver fantastic benefits.
31-Jan-14	Leveraging Serena Request Center with SBM-Based Implementations	Ed Womack	Learn how to use Serena Request Center as an easy-to-use self-service portal, knowledge management system, and for service level management. See how you can categorize and showcase both your SBM-powered services as well as other company services and resources through a common portal.

SBM Master Class Webcast Series