SBM Sample Applications

Issue Defect Management Sample Application

User Guide: Issue Defect Management User Guide

Issue Defect Management (IDM) automates the capture, routing, collaboration, and resolution of issues and defects, helping you to better manage your development processes.

Sample Application Registration

The following are some examples of how IDM improves your processes:

• Issues are efficiently captured and managed to resolution, saving money and minimizing risk.
• Development activities are coordinated across different people, teams, and systems in a fully automated, repeatable way. No more issues falling through the cracks.
• Everyone involved in a development project has access to the right information at the right time. Visibility into the process eliminates unproductive e-mail threads and increases stakeholder satisfaction. Complete audit trails keep you in compliance with internal and external regulatory mandates.

Note: This solution works with other pre-built applications such as Incident Management and Change Request Management. It also serves as the basis for many of the Serena Connectors such as Dimensions, Subversion, Microsoft Team Foundation Server, HP Quality Center, Microsoft Project, Perforce, and Salesforce.com.

* Indicates that these fields are required and must be filled in.