Mainframe Virtual User Group - DevOps is Ready Already

Learn how SBM is powering fluid, flexible IT service management with Serena Service Manager!


In this webcast Serena unveils the SBM powered Serena Service Manager solution. It incorporates a brief discussion on the latest features in the Serena Service Manager solution and the following demo scenario.


A business user (customer) and a technical (service desk) user: we will follow the process of the customer accessing the Service portal, submitting a ticket, checking the status and showcasing the integrated knowledge base. We will then show how the technician transitions the ticket, associates a configuration item, assigns and begins the work – encompassing Incident, Problem and Change Management.

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WEBCAST

SRC-SSM Webcast

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