Serena Event

Learn how SBM is powering fluid, flexible IT service management with Serena Service Manager!

Discussion and Demo: SBM powered Serena Service Manager solution

Tuesday, May 6th
08:00 PDT / 11:00 EDT / 16:00 BST / 17:00 CET

Duration: 1 hour [Live Webinar]

Join us for our upcoming webinar as Serena unveils the SBM powered Serena Service Manager solution. The webinar will incorporate a brief discussion on the latest features in the Serena Service Manager solution and the following demo scenario.

A business user (customer) and a technical (service desk) user: we will follow the process of the customer accessing the Service portal, submitting a ticket, checking the status and showcasing the integrated knowledge base. We will then show how the technician transitions the ticket, associates a configuration item, assigns and begins the work – encompassing Incident, Problem and Change Management.

We encourage Q&A and will be happy to share our experiences with both on-premise and on-demand solutions.

Your presenters:

Chad Hulse, Customer Success

Phil Hombledal, Solutions Architect

Register here

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