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This six page whitepaper, written by enterprise IT expert David Hurwitz, spells out five key changes occurring within today's IT Operations organizations and environments. You'll then learn six responses you can make to turn those changes to your competitive advantage. Each step is described in practical terms.
The paper describes how you can pick any of these as a starting point, implement it, gain value, and then judge which one to pursue next. The idea is that incremental gains consistently achieved soon add up to crushing competitive advantage.