Serena On-Demand Webcast

Serena on Serena: 30 Days to a Complete IT Makeover

(Serena Request Center + SBM)

We did it, and so can you!

View this On-demand Webcast as we show you – from personal experience – how to make over your IT organization in only 30 days! Serena's own IT team shares how they rolled out Serena Request Center showcasing over 90 business and IT services to 800 employees – in just 30 days.

Combining Request Center with SBM delivers the following benefits:

• Easy access to 90+ SBM-based services through a central portal
• Reduced follow-up calls through real-time visibility to request status
• Improved user satisfaction from a unified service request center
• Greater self-service by leveraging an integrated knowledge base
• Better perception of the value that IT delivers to the business

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