Are you currently evaluating solutions to replace or extend your existing service desk solution? If yes, then you need to understand how Serena's process-based approach to ITSM addresses the TCO, visibility, and usability challenges of other ITSM solutions.
Read on to see why Serena Service Manager is superior to other service desk solutions, and to learn how you can "surround" and extend your existing service desk solution.
This paper provides you with the information you need to best evaluate your ITSM solution options. Learn how you can move beyond just "break-fix" requests. See how our service request portal complements existing investments, while showcasing the range of additional IT services you have to offer; creating satisfied customers – one ticket at a time.
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