Serena Webcast

5 Ways to Cut Service Desk Costs and Boost User Satisfaction

Duration: 40 minutes

Listen as Ben Cody, VP, Service Management Solutions, and Colin Teubner, Product Manager, Serena Service Manager discuss how the new features in Serena Service Manager can help you put a professional-looking self-service portal in front of your end users that:

• Creates a contemporary, single face of IT
• Showcases new and most requested service catalog items
• Reduces tickets by automatically suggesting knowledge base solutions
• Provides instant updates on their requests

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