Serena On-Demand Webcast
With over 16,000 recruiters, the U.S. Army Accessions Command (USAAC) is responsible for enlisting as many as 160,000 individuals every year into the Active Duty Army and the Army Reserve.
In this session, Tamara Lepianka discusses how the USAAC uses Serena Business Manager (SBM) to manage requests for changes to the software applications and infrastructure that support the accessioning needs of the Army. Ms. Lepianka also outlines how the team has leveraged SBM to:
The SBM Product Team also demonstrates how the offering can be used to automate and streamline ITSM-related processes.