A hotly contested market with many well established players providing ITSM functionality. So where does Serena fit in the mix and why should Serena Service Manager make your shortlist?
Ovum did an in-depth evaluation of Serena Service Manager and compared it with other approaches to ITSM. This analyst report outlines why Serena's process-oriented approach to orchestrating ITSM "offers a degree of transparency, tailorability, and ease of adoption that will make it popular", particularly with those who have experience with Serena Business Manager, the process management platform that powers this solution.
Read why Ovum believes that Serena Service Manager should also be reviewed carefully by those looking for ease of integration with existing investments, by those wishing to extend the support for services outside of IT or those struggling with the costs of upgrades to existing solutions.
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