Why Service Manager Should Make Your ITSM Short-List


Check out Ovum’s in-depth evaluation of Service Manager, and its comparison of Service Manager to other approaches to ITSM.

You’ll learn why Ovum praises our process-oriented approach, which offers transparency, tailorability, and ease of adoption

  • SSM: A process-driven approach to orchestrating ITSM
    PDF - 17 pages

“Ovum sees an obvious opportunity for current users of SBM for whom Serena Service Manager offers a superset of capabilities at realistic incremental cost, particularly for those who have implemented or considered implementing ITSM services in SBM.”