Serena On-Demand Webcast

Demo and Q&A: Unveiling Serena Service Manager

During this webcast, the Serena team demonstrates how you can leverage a flexible, process-based IT Service Management solution to provide your service desk users with a solution that:

• Flexibly adapts to the way they work
• Provides visibility into the integrated service delivery life-cycle – across incident, problem, and change management – complete with reports and audit trails
• Implements ITIL best practices and provides a foundation for integrating and streamlining other core IT processes

Duration: 60 minutes

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