Serena Analyst Webcast: Transforming IT with Process-Based ITSM

Transforming IT with Process-Based ITSM

Duration: 60 minutes

Listen as Forrester Research Analyst Eveline Hubbert Oehrlich and Serena VP of SMB Solutions, Ben Cody, discuss how process-based IT Service Management (ITSM) helps IT organizations to transform themselves into true service providers to the business.

Together, Eveline and Ben detail how you can leverage a process-based ITSM solution to:

Take service management beyond the break-fix realm
Bridge the IT ops and application development gap
Create a single point of contact for all requests
Improve self-service with a modern, unified service request center
Market IT services using a service catalog

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About Eveline Hubbert Oehrlich
Eveline focuses on the Technology Infrastructure Library (ITIL), the implementation of IT service management from a holistic or partial perspective, and many other aspects of IT operations. Eveline has more than 20 years of experience working with IT organizations on thier service delivery processes and implementation.