Serena Analyst Webcast: Transforming IT with Process-Based ITSM
Duration: 60 minutes
Listen as Forrester Research Analyst Eveline Hubbert Oehrlich and Serena VP of SMB Solutions, Ben Cody, discuss how process-based IT Service Management (ITSM) helps IT organizations to transform themselves into true service providers to the business.
Together, Eveline and Ben detail how you can leverage a process-based ITSM solution to:
About Eveline Hubbert Oehrlich
Eveline focuses on the Technology Infrastructure Library (ITIL), the implementation of IT service management from a holistic or partial perspective, and many other aspects of IT operations. Eveline has more than 20 years of experience working with IT organizations on thier service delivery processes and implementation.