Demo & Discussion: How AgustaWestland Cut Service Response Times - From 6 Weeks To 6 Minutes - With Serena BPM
Tony Mattravers of AgustaWestland discusses how this helicopter company leveraged Serena's Business Process Management (BPM) solution to automate and optimize processes around Technical Query and Repair requests.
During this webinar, Tony also outlines how AgustaWestland leveraged Serena Business Manager (SBM) to:
- Gain user confidence by delivering a prototype of its automated Technical Query System in 1 week and an implemented solution in 9 weeks
- Reduce service request response times - from 6 weeks to 6 minutes
- Achieve greater process visibility and insight into bottlenecks around repair requests
- Create a reusable solution that could be leveraged across multiple programs
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