Many ITSM systems are expensive, rigid, and unfriendly. Conversely, Orchestrated Service Management – which is a new process-driven approach to ITSM – is a flexible, easy-to-use solution that resolves many of the challenges inherent with traditional ITSM offerings.
This whitepaper provides a template for IT leaders to use when evaluating modern ITSM systems. It compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today.
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