IDC Research conducted an in-depth evaluation of the various approaches available to organizations for IT process automation and improvement and compared it with Serena Business Manager (SBM). Read why the firm believes that SBM – a solution that combines the benefits of prepackaged process logic with a flexible business process platform – is an ideal choice for companies looking to leverage a single platform to automate both IT as well as business processes. IDC Research also discusses the results of an interview with Worthington Industries, a leading steel processor that has standardized on Serena Business Manager as the solution of choice for automating IT processes as well as those that spans the lines of business (LOBs).
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