Serena On-Demand Webcast

Federal Agencies: Learn to Cut ITSM Costs by 60%

If you work for a Federal agency that is struggling with the costs of maintaining or upgrading legacy helpdesk solutions, or has outgrown home-grown service desks, this webcast is for you. You'll learn how you can leverage a process-based approach to IT Service Management (ITSM) to cut service desk license and maintenance costs by 60%.

Also learn how to:

• Uncover and quantify hidden service desk costs
• Eliminate unnecessary ITSM costs, while keeping existing investments
• Effectively capture and track all IT demand, while fueling innovation

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