Serena Webcast
Join Us As Industry Analyst Shares
6 Ways to Improve ITSM with DevOps
Webcast Title: Six Ways DevOps Improves ITSM, With Forrester Senior Analyst Stephen Mann
Date: Thursday, May 3rd, 2012
Time: 8 am PT / 11 am ET / 4 pm UK / 5 CET
Duration: 1 hour
Your business users have come to expect IT services to be “always on”. It is immaterial to them as to whether the issues around service availability stem from problems within your IT Operations or Development teams. They just want their services to be available when and where they need them.
Join Stephen Mann, Senior Analyst at Forrester Research and Ben Cody of Serena Software, winner of Pink Elephant’s ITIL Innovation of the Year award, as they discuss and demonstrate advancements and techniques in IT Service Management (ITSM) and Release Management that can strengthen the DevOps bridge and help you deliver new levels of service responsiveness.
Key topics covered include:
- The 6 ways DevOps improves IT service management
- Why you need to rethink change management
- Integrated Change & Release Management in action
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