Guided Tour of Serena Service Manager - Registration

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Test-drive a new process-based approach to Orchestrated ITSM

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Winner of Pink Elephant's ITIL Innovation of the Year award, Serena Service Manager is a revolutionary new process-based ITSM solution that keeps people and process perfectly in sync. It tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools. With Serena Service Manager, you can:

  • Reduce TCO by flexibly changing processes to match the way you deliver services
  • Speed issue resolution with end-to-end visibility
  • Improve user satisfaction and agent productivity with a centralized request center
  • Bridge dev and ops with integrated ITSM and release management

From easy-to-use applications for Request, Incident, Problem, and Change Management to a built-in Configuration Management Database (CMDB), tight integration between change and release management that helps bridge the dev and ops divide, and rich service level agreement (SLA) tracking and service level management capabilities, Serena Service Manager is a complete ITSM solution available on premises or via SaaS. Serena Request Center provides a one-stop interface for your corporate users to browse a service catalog and request IT services, submit incidents, and review knowledge base articles which significantly improves satisfaction with IT.

Move beyond traditional service desk solutions with Serena Service Manager.

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